FAQ
Do you work all year long, even on public holidays?
We are available 24 hours a day, 7 days a week, 365 days a year.
Is there Wi-Fi in the vehicles?
Yes, all our vehicles have Wi-Fi and you can view your e-mails or surf the internet for the duration of your transfer.
Do your vehicles have child seats for carrying small children?
We provide child seats for children as long as you make a reservation during your booking process to let us know where to place the child seats.
Are pets allowed in your vehicles?
Pets are allowed in our vehicles as long as you make a reservation before you let us know by giving you some information (size, booklet, etc.) and we will take care of the rest.
How can I make a reservation?
It would be ideal to book through our site so that all of your details are filled in correctly by you. But you can also call us and fill in your details.
If I have many suitcases, will there be an extra charge?
No, there is no extra charge. Let us know in time for your luggage, because if there are many, we may need to ship a larger vehicle.
If we forget about personal belongings in your vehicles how can we find them?
After each shipment, the vehicle is cleaned and lost items are found, the driver communicates with you from the details you provided us during the booking process of your shipment or excursion.
Can the excursions / transfers on your website be modified?
On our site there are some popular excursions / transfers.
The program is tailored to your interests and so you can suggest us to include other places you are interested in visiting.
If I need to change my shipping date will I be charged extra?
No, there is no extra charge as long as you let us know in time for the new changes to modify the program.
How do I know if you have received my reservation?
Immediately after your booking, you will receive a confirmation email with detailed information.
Will the driver wait for us at the airport? How will he recognize us?
Our guide will be on arrival at the airport upon arrival, holding a sign of our company with your name written on it.
If our flight is delayed the driver will wait for us; What happens if we miss our flight?
Our company is constantly updated with the airport website and we know exactly when your flight arrives, so you don't have to worry. If you could send us a message or an email through the plane it would be great help for us.
If you miss your flight, please send us an email, or send us a message, or call us with any new details of your reservation so that our driver at the airport does not wait unjustly.
Do you provide a guided tour of the excursions?
All of our guides are experienced in English guided tours. If you still want a professional tour guide, you can send us a comment when booking with your language you speak.
